Katherine Hampsten: How miscommunication happens (and how to avoid it)

Have you ever talked with a friend about a problem, only to realize that he just doesn't seem to grasp why the issue is so important to you? Have you ever presented an idea to a group, and it's met with utter confusion? What's going on here? Katherine Hampsten describes why miscommunication occurs so frequently, and how we can minimize frustration while expressing ourselves better. [Directed by Andrew Foerster, narrated by Addison Anderson].

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