New Osborne Hotel

The second visit of the week is to the New Osborne Hotel in Blackpool, where owner Matthew Bracegirdle and entertainment manager Liam hope their guests feel at home in their family friendly B&B. But Jackie and Paul feel short changed by their small room and Joe and Alex find the cleanliness levels lacking. At dinner, Joe annoys Jackie by getting sniffy about the wine, and when Matthew steers the conversation onto his family friendly ethos one of his guests chokes up. Next morning Matthew's breakfast goes down well with most of the group but when it comes to feedback, comments from two of the guests leave the hosts with a bad taste in their mouths.

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S09E13 - Fairy Falls Hotel