- Previous episode S04E06 - Maternity Leave
- Number S04E07
- Director Ken Whittingham
- Writer Ben Dougan
When a new Cloud 9 initiative forces employees to be friendlier to their customers, Amy ends up getting to know Jonah’s parents – and learns he hasn’t been completely truthful with them. The new policy also inspires Garrett and Dina to find out who can hold a smile longer.